Privacy Policy

PRIVACY POLICY

At Interact Technologies, we are committed to protecting your privacy and ensuring the secure handling of your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you interact with our website, platforms, APIs, and communication services. By using our services, you agree to the practices outlined below.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

  • Name

  • Email address

  • Phone number

  • Company name

  • Billing details

  • Contact details submitted by you voluntarily

1.2 Account & Login Information

  • Username

  • Encrypted passwords

  • Authentication logs

1.3 Communication & Messaging Data

When you send messages via Bulk SMS, WhatsApp API, RCS, or SMS Gateway, we may collect:

  • Message content (only for delivery processing)

  • Sender IDs / Templates

  • Receiver numbers

  • Delivery reports

  • API usage logs

  • DLT registration details (if applicable)

1.4 Technical & Device Information

  • IP address

  • Browser type

  • Operating system

  • Device identifiers

  • Usage analytics

  • Cookies & tracking data

1.5 Payment Information

  • Transaction IDs

  • Payment gateway confirmations
    (We do not store credit/debit card details.)

2. How We Use Your Information

We use collected data to:

  • Provide and improve our services (Bulk SMS, WhatsApp API, RCS, SMS Gateway)

  • Verify your identity & manage your account

  • Process transactions & billing

  • Ensure regulatory compliance (TRAI, DLT, WhatsApp policies)

  • Deliver messages and generate delivery reports

  • Improve platform performance & user experience

  • Detect fraud, spam, and unauthorized activity

  • Provide customer support

  • Send service updates, alerts, and important notifications

We do not sell or rent your personal information to third parties.

3. Legal Basis for Processing (For Compliance)

We process your information under:

  • Contractual Necessity – to provide the services you requested

  • Legal Compliance – TRAI, DLT, WhatsApp, telecom regulations

  • Legitimate Business Interests – platform security, fraud detection

  • User Consent – marketing communications, cookies, optional services

4. Data Sharing & Disclosure

We may share your data with:

4.1 Telecom Operators & Third-Party Providers

For message routing and delivery:

  • Telecom carriers

  • SMS aggregators

  • WhatsApp Business API providers

  • RCS service providers

4.2 Payment Gateways

To process payments securely.

4.3 Legal & Regulatory Authorities

To comply with:

  • TRAI

  • DLT platforms

  • Law enforcement requests

  • Court orders

4.4 Service Providers

For hosting, analytics, security, and customer support.

We never share your data for marketing without your consent.

5. Data Retention

We retain data only for as long as necessary:

  • Account information: until account deletion

  • Message logs: as per regulatory requirements

  • Delivery reports: 6 months to 1 year (as applicable)

  • Billing records: up to 7 years (tax compliance)

After retention periods, data is securely deleted.

6. Cookies & Tracking Technologies

Our website may use cookies to:

  • Identify logged-in users

  • Improve website functionality

  • Analyze user behavior

  • Personalize browsing experience

You may disable cookies in your browser settings, but some features may not work properly.

7. Data Security

We implement strong security measures including:

  • HTTPS encrypted communication

  • Secure API keys & tokens

  • Firewall & intrusion detection

  • Data access restrictions

  • Regular audits & monitoring

Despite these safeguards, no system can guarantee 100% security.

8. User Rights

You may request:

  • Access to your personal data

  • Correction of inaccurate information

  • Deletion of your account and associated data

  • Restriction of certain data processing activities

  • Portability of your data (where applicable)

To exercise these rights, contact us using the details below.

9. Children’s Privacy

Our services are not intended for individuals under 18 years of age.
We do not knowingly collect data from minors.

10. Third-Party Links

Our website may contain links to third-party sites.
We are not responsible for their content, privacy practices, or policies.

11. Changes to This Privacy Policy

Interact Technologies may update this Privacy Policy at any time.
You will be notified of significant changes via email or website notification.
Continued use of our services constitutes acceptance of updated terms.

12. Contact Information

For questions or privacy-related concerns, contact:

Interact Technologies
Email: support@interacttechnologies.in

Phone: +91-9717911171
Website: www.interacttechnologies.in

Address: New Delhi,India