Refund Policy

REFUND POLICY

At Interact Technologies, we strive to deliver high-quality digital communication services, including Bulk SMS, SMS Gateway, WhatsApp Business API, and RCS Messaging Services. This Refund Policy outlines the rules and conditions under which refunds may be granted. By using our services, you agree to the terms stated here.

1. General Refund Policy

All purchases made for any Interact Technologies services are considered final and non-refundable, except in the limited circumstances described below.
Since our services are prepaid, digital, and consumption-based, refunds are not provided once credits or services are activated.

2. Eligible Refund Scenarios

Refunds may be considered only under the following conditions:

2.1 Double Payment / Duplicate Transaction

If a customer is charged twice for the same transaction due to a processing error, a refund for the duplicate amount will be issued.

2.2 Payment Made but Credits Not Received

If payment is successfully made but SMS credits or service access is not activated within 24 hours, and our support team is unable to resolve the issue, a refund may be processed.

2.3 Technical Errors Attributed to Interact Technologies

If a verified technical failure from our side prevents the delivery or use of purchased credits (not related to telecom operators, DLT rejection, user errors, or network issues), a partial or full refund may be considered.

2.4 Service Not Activated

If a service subscription (e.g., WhatsApp API setup fee, platform access) is not activated within the promised timeline and the customer decides to cancel before activation, a refund may be granted.

3. Non-Refundable Situations

Refunds will not be issued under the following circumstances:

  • SMS delivery failures caused by telecom operators

  • Messages blocked due to DLT template issues or non-compliance

  • User-entered incorrect numbers or data

  • Unused SMS credits after purchase

  • Change of mind after credits are consumed

  • WhatsApp API setup or verification delays caused by Meta/WhatsApp

  • Promotional or offer-based credits

  • Services consumed partially or fully

  • Poor campaign performance due to user content or targeting

  • Account suspension due to policy violations

4. WhatsApp Business API Refund Conditions

Refunds for WhatsApp Business API services will not be provided for:

  • Template rejections by Meta

  • Business verification delays or failures

  • Messaging fees already charged

  • Partial use of subscription packages

5. Processing Time for Refunds

Once a refund request is approved:

  • Refunds may take 7–14 business days to process.

  • Refunds will be issued only via original payment method.

  • A confirmation email will be sent upon completion.

6. Refund Request Procedure

To request a refund, customers must:

  1. Email a detailed request to support@interacttechnologies.in

  2. Include payment proof, transaction ID, invoice, and reason for refund
  3. Provide screenshots or supporting documents (if applicable)

Our team will verify the request and respond within 3–5 business days.

7. Service Cancellation Policy

Customers may request cancellation of any service; however:

  • Cancellation does not guarantee a refund

  • Credits or services already consumed remain chargeable

  • Any setup or activation fees are non-refundable

8. Abuse of Refund Policy

Interact Technologies reserves the right to decline refund requests from customers who:

  • Frequently request refunds

  • Misuse the platform

  • Violate TRAI/DLT/Meta policies

  • Engage in fraudulent activities

Such accounts may be suspended or terminated.

9. Policy Updates

Interact Technologies may update this Refund Policy at any time.
Continued use of our services after updates indicates acceptance of the revised terms.

10. Contact Information

For refund-related questions, contact:

Interact Technologies
Email: support@interacttechnologies.in

Phone: +91-9717911171

Website: www.interacttechnologies.in

Address: New Delhi, India